Wednesday, March 4, 2009

PCDOCPRO: Solve your Internet problems


Healing an Ailing Internet Connection

It’s happened to all of us at one time or another; you’re surfing the web, and you realize that your internet connection has just kicked the bucket. We’ve all cursed at our computer displays, shook the mouse in fury, and pummeled the browser’s refresh button with multiple clicks, all futile actions and wasted energy, if you ask me. Let’s go through some tips to resurrect a defunct net connection.


Windows comes equipped with a host of networking information and troubleshooting tools, most of which can be accessed from within a shell—a text-based command prompt. Hold down the Windows key and R key to bring up the Run dialog box; next, type in cmd inside the text box and hit enter to be presented with a command prompt; this is where you’ll be able to issue the networking commands to fix your connection.

Usually, when one calls tech support at their ISP for a down connection, the tech support will often coach the user in navigating a program called Ipconfig. Ipconfig—Internet Protocol Configuration—is a very useful network utility that comes stock on all versions of Windows. Ipconfig is most often the key to reestablishing a connection to the internet.

A Fresh IP Address

Refreshing your IP address may get your network back on track. Broadband internet is great; information instant gratification is becoming a reality, but it’s certainly not flawless in its current state. Most broadband ISPs assign a dynamic IP address to their users’ computers. The dynamic nature of your IP address means that it changes from time to time, and the changes usually occur without a problem and without your noticing it, but sometimes the process gets tangled up and your computer never gets a fresh IP address.

In the Control Panel, select Network Connections and right click on your connection icon, selecting repair in the menu; this will tell Windows to discard your current address and to request a new one. This process usually works 7 out of 10 times, but if not, read on, as manual intervention may be required on your part.


Using Ipconfig

Pull up a command prompt and run Ipconfig. Running Ipconfig without any parameters will display various bits of networking information, such as your IP address, subnet mask, gateway addresses and other networking miscellany. To actually make Ipconfig do something constructive you need to give it a parameter when you run it; at the prompt, type in ipconfig /release.

This will instruct Ipconfig to flush the current IP address for all networking adapters. Next, type in ipconfig /renew. As you might have guessed, the renew parameter requests a new IP address for your networking adapter.

The Ping Pong Game

The aptly named ping tool is an indispensable way to test the amount of time it takes for data packets to make a trip to and fro from a host computer. Ping is also useful in verifying that your computer’s network adapter is functioning correctly. Typing in ping 127.0.0.1 tells windows to ping your computer; if you see that the packets are returning, then you know your adapter is doing well.


Next, knowing that your network adapter isn’t at fault, ping an external computer in cyberspace, like yahoo.com or google.com. If your packets make it back home, your network connection is back up!

Try Tech Support

The last resort that usually solves all problems is a call to your ISP’s tech support office. But even though you’re calling for help, you should still know the various networking tools—Ipconfig, Network Connections, ping etc.—as the tech support operator will probably need you to run them from your side.

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